Job Description


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Technical Support

  • Ref: 283814
  • Type: Option-to-Hire
  • Location: Miramar, FL
  • Industry: Business Services
  • Job Level: Entry Level
  • Pay: $11.50/hr.

Opportunity Description

Our client, a growing, fascinating company with an amazing work environment. is looking to expand their team and is in need of a Customer Service/Help Desk Support Associate. This is a wonderful growth opportunity for an individual who exhibits an exemplary attitude and has an aptitude for technology.

Job Duties

  • Handle open tickets
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
  • Research required information using available resources
  • Professionally communicate resolutions, instructions and/or information to Inmates
  • Assist end-users with all account related issues
  • Report all system related issues communicated from internal customers
  • Partner with lateral support groups to facilitate proper distribution of clients products and services
  • Device troubleshooting
  • Occasionally assist with inbound call volume from external customers 


High School Diploma/GED Required.

Experience & Skills Required

  • Assertive and self-sufficient
  • Flexible and enthusiastic to learn new skills and problem solve solutions
  • Knowledge of client products and services along with the ability navigate client systems proficiently
  • Demonstrated competency with MS Office and Internet Explorer
  • Friendly and professional personality over the phone and in person
  • Proper phone etiquette
  • Ability to speak and write clearly and accurately
  • Demonstrated proficiency in typing and grammar
  • Knowledge of relevant software computer applications and equipment
  • Knowledge of customer service principles and practices
  • Effective listening skills
  • Willingness to co-operate with others and work to the greater good
  • Multi-tasking capabilities
  • Exemplary Attendance and Punctuality