Job Description

Apply

Submit Email

If you've inquired to HumanEdge in the past, please use the same email to help shorten the inquiry process. If you've never inquired or don't remember, you may use any valid email address.

Technical Support

  • Ref: 283814
  • Type: Option-to-Hire
  • Location: Miramar, FL
  • Industry: Business Services
  • Job Level: Entry Level
  • Pay: $11.50/hr.

Opportunity Description

Our client, a growing, fascinating company with an amazing work environment. is looking to expand their team and is in need of a Customer Service/Help Desk Support Associate. This is a wonderful growth opportunity for an individual who exhibits an exemplary attitude and has an aptitude for technology.

Job Duties

  • Handle open tickets
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
  • Research required information using available resources
  • Professionally communicate resolutions, instructions and/or information to Inmates
  • Assist end-users with all account related issues
  • Report all system related issues communicated from internal customers
  • Partner with lateral support groups to facilitate proper distribution of clients products and services
  • Device troubleshooting
  • Occasionally assist with inbound call volume from external customers 

Education

High School Diploma/GED Required.

Experience & Skills Required

  • Assertive and self-sufficient
  • Flexible and enthusiastic to learn new skills and problem solve solutions
  • Knowledge of client products and services along with the ability navigate client systems proficiently
  • Demonstrated competency with MS Office and Internet Explorer
  • Friendly and professional personality over the phone and in person
  • Proper phone etiquette
  • Ability to speak and write clearly and accurately
  • Demonstrated proficiency in typing and grammar
  • Knowledge of relevant software computer applications and equipment
  • Knowledge of customer service principles and practices
  • Effective listening skills
  • Willingness to co-operate with others and work to the greater good
  • Multi-tasking capabilities
  • Exemplary Attendance and Punctuality